Terms and conditions of online sale

Article 1: Preamble

These terms and conditions of sale are entered into, on the one hand, by Cannavie, whose address is 101 rue Fond des Saussalles 1457 Walhain, registered with the Banque Carrefour des Entreprises under number BE0693.807.346, hereinafter referred to as "the seller" and, on the other hand, by any natural or legal person wishing to make a purchase via the seller's website, hereinafter referred to as "the buyer".

Article 2: Purpose

The purpose of these conditions of sale is to define the contractual relationship between the seller and the buyer and the conditions applicable to any purchase made through the seller's website, whether the buyer is a professional or a consumer.
The purchase of goods or services through this site implies unreserved acceptance by the buyer of these conditions of sale.
These conditions of sale shall prevail over any other general or special conditions not expressly approved by the seller.
The seller reserves the right to modify its conditions of sale at any time. In this case, the applicable conditions will be those in force at the date of the order by the buyer.

Article 3: Characteristics of the goods and services offered

The products and services offered are those listed in the catalogue published on the seller's website.
Each product is accompanied by a description drawn up by the supplier.
The photographs in the catalogue are as accurate as possible but cannot guarantee perfect similarity with the product offered, particularly with regard to colours, label design and containers.
These products and services are offered while stocks last. If, despite its best efforts, all or some of the items are unavailable, the seller will inform the buyer by email as soon as possible and will offer the buyer the option of waiting or cancelling the order of the unavailable items free of charge. Available items will be delivered as normal.

Article 4: Prices

The prices of products and services displayed on the site are indicated in euros, inclusive of all taxes (VAT and other applicable taxes).
The seller reserves the right to change its prices at any time. However, the prices applicable to the order are those in force at the time the order is confirmed.
The prices shown do not include the cost of order processing, transport and delivery, insofar as these take place in the geographical areas specified below.

Article 5: Geographical zones

The online sale of products and services presented on the seller's website is reserved for buyers who reside in Belgium, France, the Grand Duchy of Luxembourg and the Netherlands, for deliveries required in these geographical areas.

Article 6: Orders

Buyers wishing to purchase a product or service must :

  • Fill in the identification form with all the details requested or give your customer number if you have one;
  • Fill in the order form (basket) online, giving all the references for the products or services you have chosen;
  • Confirm your order after checking it;
  • Make the payment in accordance with the conditions laid down ;
  • Confirm your order and payment.

Confirmation of the order implies acceptance of these terms and conditions of sale, acknowledgement that you are fully aware of them and waiver of your right to invoke your own terms and conditions of purchase or any other terms and conditions.
All of the data supplied and the recorded confirmation shall constitute proof of the transaction. Confirmation will be considered as signature and acceptance of the operations carried out.
The seller will send confirmation of the registered order by e-mail.

Article 7: Right of renunciation

In accordance with the law, the consumer has the right to notify the seller that he renounces his purchase, without penalty and without giving any reason, within 14 working days from the day following the delivery of the product or the conclusion of the service contract. This right of renunciation does not apply to professional buyers.
Within this period, the consumer must notify his intention to withdraw by email and return, at his expense and risk, the product delivered, to the address of Cannavie: 101 Rue Fond des Saussalles, 1457 Walhain.
Products must be returned in their original packaging, undamaged, with all accessories and the original invoice/delivery note.
Products returned must not have been unpacked, unsealed or used in any way. Goods that are incomplete, damaged or soiled by the customer will not be accepted.
Within 30 days of acceptance of the return of the goods, the seller undertakes to reimburse any payment made, with the exception of the delivery costs.
Unless otherwise agreed, the consumer may not exercise the right of renunciation for contracts :

  • The supply of services where performance has begun with the consumer's agreement before the end of the withdrawal period:
  • The supply of products made to the consumer's specifications or clearly personalised or which, because of their nature, cannot be returned or are likely to deteriorate or expire quickly;

Article 8: Terms of payment

Payment is made either online by credit card (Visa, Mastercard, etc.) or by bank transfer. Items ordered remain the exclusive property of the seller until full payment of the order by the buyer.

Article 9: Deliveries

Deliveries are made within 14 calendar days of the order being placed to the address indicated on the order form or to a delivery point close to the address indicated, which must be within the agreed geographical area.
The goods are transported at the seller's risk until they are delivered to the delivery address or relay point. From that moment onwards, the buyer alone assumes the risks. Delivery times are given as an indication only; if they exceed 30 days from the date of the order, the sales contract may be cancelled and the buyer reimbursed.

Article 10: Guarantee

With regard to consumers, the seller guarantees the products it sells and the services it provides in accordance with the law of 1 January 1978.er September 2004 on consumer protection in the sale of consumer goods (articles 1649 bis to 1649 octies of the French Civil Code).
If the non-conformity of a product sold is discovered within 2 months of delivery of the goods, the consumer must notify the seller as quickly as possible by registered letter or e-mail.
This guarantee only covers defects in conformity existing at the time of delivery of the goods. Defects or damage resulting from improper use, such as water damage, oxidation, dropping or impact, negligence and wear and tear, are not covered by the guarantee.
The invoice or delivery note serves as a guarantee document and must be kept by the consumer and produced in the original.
If the product is used for non-private purposes, the manufacturer/supplier's limited warranty conditions will apply.

Article 11: Liability

In the online sales process, the seller is bound only by an obligation of means; it cannot be held liable for any damage resulting from the use of the Internet network, such as loss of data, intrusion, viruses, disruption of service or other involuntary problems.
The information contained on the site is given in good faith. Links to manufacturers' and/or partners' websites are provided for information purposes only. The seller cannot be held responsible for information from these sites.

Article 12: Intellectual property

All elements of the seller's site are and remain the exclusive intellectual property of the seller.
No one is authorised to reproduce, exploit, rebroadcast or use for any purpose whatsoever, even partially, any software, visual or audio elements of the site.
Any simple link or hypertext link is strictly prohibited without the express prior written consent of the seller.

Article 13: Personal data

All personal data required to process an order is kept by the seller or its employees and may be passed on to companies with which the seller - or its suppliers - collaborate, where such communication is necessary to process the order.
Use also authorises the seller to use this data to compile statistics in order to improve its site and the goods and services it offers.
This information may also be used to disseminate, by any means of communication, information relating to the seller's commercial activities to its customers.
Finally, the seller retains personal data to facilitate subsequent orders. In addition, the seller undertakes not to divulge any information in its possession to any other company or business.
The data held by the seller may be requested and corrected at any time on request.

Article 14: Evidence

For the purposes of their relationship, the parties accept the following electronic means of proof

Article 15: Settlement of disputes

These online sales conditions are governed by Belgian law.
In the event of a dispute, the courts of Namur shall have jurisdiction, except in the event of binding public policy provisions.

Rue Fond des Saussalles 101
1457 Walhain
[email protected]
+32 479 33 14 42

ECB number: BE 0693.807.346